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Suggestions and Complaints

SUGGESTIONS

We welcome suggestions about how we can improve our medical service to you. If you find you have some spare time, why not join our patient group. Their details are found in the Patient Group tab.

COMPLIMENTS

Compliments are as important to the service as complaints and should be seen as a means of learning why things have gone well.

COMPLAINTS

Sometimes things go wrong and we do like to hear about them sot that we can put them right and learn from our mistakes. If you are having a problem with the service or something has gone wrong, please contact the practice manager Caroline Self by letter, telephone or in person. We will look in to your concerns and discuss them with you.

FORMAL COMPLAINTS AGAINST THE PRACTICE OR ONE OF ITS DOCTORS

Patients wishing to make a formal complaint regarding either a GP practice or a GP must be referred to NHS England. Details are below:

Tel: 0300 311 2233

Email: england.contactus@nhs.net

Post: NHS England, PO Box 16738, Redditch, B97 9PT

Please note that Clinical Commissioning Groups are not able to deal with complaints in this regard.

Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home? Robins & Day Sunbury Nursing Home Ltd
Shepperton Court Drive, Laleham Road, SHEPPERTON, Middlesex, TW17 8EJ
  • Telephone 01932 220524
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Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home? Robins & Day Sunbury Nursing Home Ltd
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