NEWSLETTER Autumn 2018
I hope this newsletter finds you well and that you have all been enjoying this lovely summer, even if a bit hot at times. A lot has happened here at the surgery and in the wider health community with the pace of change ever increasing. Reduced funding over several years has made us look at how we deliver services locally and the effects are now being seen.
The flu season will be upon us soon and we are gearing up for our flu clinics. Flu will normally present in January/February in the UK. Each year deliveries have been getting earlier but there is no need to panic, for those who grab a late break being vaccinated in November/December would still see you protected.
Please support your doctors by coming and having your flu jabs here. The doctors in particular enjoy their Saturday flu clinics, as patients are usually well and there is a bit more time and a relaxed atmosphere. We are spreading our Saturday clinics over September/October and November. Our Saturday clinics are on the following dates:
Saturday 15th September 08.00 – 11.00
Saturday 22nd September 08.00 – 11.00
Saturday 20th October 08.00 – 11.00
Saturday 10th November 08.00 – 11.00
The clinics are organised slightly different this year as there are 2 different types of vaccines, one for those under 65 and one for those over 65.
When booking an appointment you will be asked your age, the appointment will be booked in the next available slot and you will be given an appointment card. You can come any time on the day of the clinic between 08.00 and 11.00. The time on the card is merely to help us check you in quickly on our system. It is important to bring It with you or we will need to write another out and it will take time.
If you are booking over the phone, your card will be held at reception and you can either pick it up before the day of the clinic or on the day. The cards are colour coded, YELLOW for Under 65 and WHITE for over 65.
Patient Participation Group/Waiting Room Chairs
The group have suggested they would like to set up a fund raising committee to raise funds for equipment and have suggested that their first item might be assisting with the purchase of new waiting room chairs. Following our CQC Inspection we have removed the fabric chairs as they no longer meet regulations and pose a potential infection control problem. The current chairs were put in place as a temporary measure to ensure we were compliant. Our budgets this year will not stretch to replacing them all this year, however, as a priority we have ordered 20 replacement chairs with arms for those patients who have difficulty rising out of a chair and need a little support.
We provide shared care for pregnant ladies with Ashford & St Peters undertaking certain checks and our GP’s others. This worked particularly well when they came into the practice to undertake their clinics. These clinics have now moved to a central hub at Staines where they can deliver services to several practices at once. Unfortunately, they are using a software that is not yet available in Primary Care and we would ask all pregnant ladies attending ante-natal appointments to ensure they have paper copies of their consultations with the midwife when visiting the surgery. This is a short term measure while the software is deployed.
During September Dr Rogers will only be available for 3 sessions a week (she currently does 6) and in October Dr Mogford will be away. We have therefore taken on Daniel Allen, a Paramedic during September and October to ease the pressure. Daniel has a wealth of knowledge and experience, working with the ambulance service, in A&E and with Care UK undertaking out of hours visits. He will be helping out with our Sit and Wait clinics and undertaking some home visits.
Our new Registrars started in August. Drs Hodge and Shori will be with us until next July.
Sadly, we will be losing nurses Sally and Sahar at the end of September and we are in the process of seeking their successors. We wish them both well and I know they will be missed by us all.
You will see a few new faces around the reception area. Jenny, Del and Jackie have joined us over the last couple of months.
Our CCG has invested in new technology which will help streamline processes and give our doctor’s some time back. We have a new software programme being introduced in the next 2 weeks so if you see us pulling our hair out please be patient. Once in and we have been trained it will benefit everyone. The admin team in particular will be affected.
At this time of the year we are all susceptible to coughs and colds. Please remember that pharmacies can give advice as well and often “over the counter” remedies are available along with assistance and advice. However, we are here if symptoms get worse. Washing hands does help especially if you have been out in public places.
If you are in an “at risk” category or over 65 please book your flu appointment, we may be busy but would love to see you and it may just stop you needing to see us later!